Text Message Policy

Introduction

This policy outlines the procedures for individuals to opt in or out of receiving text messages from Gateway Children’s Services. When you send a text Gateway Children’s Services, you are opting in and you agree to receive text messages from us for the purposes specified below:

  • Service inquiries and follow up communications
  • Appointment updates and reminders
  • Important notifications

The frequency of text messages will vary depending on the nature of our communications.

Opt-Out Process

If you no longer want to receive text messages to us, please reply to a text message from us with the word “OPTOUT.” We will send a confirmation opt-out text message to your number.

Message Charges

Message and data rates may apply from your carrier.

Privacy and Security

We are committed to protecting your privacy and will not share your personal information with third parties without your consent.  

We implement security measures to protect your information from unauthorized access.

We have security measures in place to help protect against the loss, misuse, or alteration of Your Information under our control. We use commercially reasonable safeguards, such as industry-standard encryption technology, to help keep Your Information collected through texting secure.

Despite these efforts to store Your Information in a secure operating environment, we cannot guarantee the security of Your Information during its transmission or its storage on our systems. Although we strive to securely store Your Information, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to Your Information. We do not represent or warrant that Your Information will be protected against, loss, misuse, or alteration by third parties. If you have any questions or concerns related to the protection of Your Information, please contact us.

We may disclose your personal information to vendors, service providers, and other third parties we use to operate and support our business. Third parties are restricted from using your personal information for purposes other than those for which we disclose it to them.

We may disclose aggregated information about our users without restriction. Such aggregated information will not include any personally identifiable information.

We may disclose any information necessary to comply with any court order, law, or request from a governmental authority.

Contact Information

Please contact us if you have any questions or concerns about this policy.

Gateway Children’s Services

37 North Maysville Street

Mount Sterling, KY 40353 

(859) 498-9892

By opting in to receive text messages from Gateway Children’s Services you agree to the terms of this policy.

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